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Consumer · Filed

Qantas Class Action

In July 2025, Qantas confirmed a cyber criminal accessed a third-party contact centre platform, exposing the personal information of 5.7 million customers. Multiple class action proceedings and OAIC complaints are underway, including a representative complaint lodged by Maurice Blackburn on behalf of affected customers.

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Matter summary

In July 2025, Qantas confirmed a cyber criminal accessed a third-party contact centre platform, exposing the personal information of 5.7 million customers. Multiple class action proceedings and OAIC complaints are underway, including a representative complaint lodged by Maurice Blackburn on behalf of affected customers.

This page is a public registry record designed to help readers identify the matter, understand its broad status, and find source-backed pathways for updates.

Frequently asked questions

These answers use approved ClassActions FAQ content for this matter and related mandatory disclosures.

What is the Qantas Travel Credits Class Action?
Echo Law has commenced a class action on behalf of Qantas customers whose flights were cancelled between 1 January 2020 and 1 November 2022 — including cancellations caused by COVID-19. The case alleges that Qantas breached its contracts and misled customers about their refund rights by issuing travel credits instead of cash refunds. The matter is currently before the Federal Court of Australia.
Am I eligible to participate?
You may be eligible if you purchased or held a ticket for a Qantas domestic or international flight that was cancelled between 1 January 2020 and 1 November 2022, and you were not automatically given a refund or rebooking — most commonly because Qantas issued you a travel credit instead. This claim was issued on an open class basis, meaning eligible customers are automatically included as Group Members.
Can I still participate if I used my travel credits or got a refund?
Yes. Even if you eventually used your travel credits or received a refund from Qantas, you may still be eligible. The class action alleges that customers suffered losses because they were out of pocket for a significant period when they should have been refunded promptly — including loss of use of money and interest. Those losses do not disappear if a refund was eventually provided.
What compensation could Group Members receive?
The $105 million settlement fund is intended to compensate eligible Group Members for losses including outstanding refunds, the difference between the value of credits issued versus a cash refund, interest, and compensation for the loss of use of money for a lengthy period. Individual compensation amounts will depend on each person's circumstances and will be assessed once the Court approves the settlement process.
Does it cost anything to follow or participate?
No. Following this matter and registering as a Group Member is completely free. There are no out-of-pocket costs to participate. This proceeding is supported by third-party litigation funding from CASL and Omni Bridgeway, meaning you will not pay legal fees or bear costs if the case is unsuccessful. If compensation is recovered, legal and funding costs are deducted from the settlement — never from your own pocket.
Who are the lawyers running this case?
The class action is being run by Echo Law, a class actions-focused firm, together with Piper Alderman. Echo Law is the solicitor on record and has a track record in complex class action litigation across Australia. The proceeding is funded by CASL and Omni Bridgeway, two of Australia's most experienced litigation finance organisations.
Does following this matter create a legal obligation?
No. Following this matter creates no legal obligation, no solicitor-client relationship, and no commitment of any kind. It means you will receive public updates about court steps, notices, and published outcomes as they occur. If the Court approves a settlement distribution process, you will be notified about next steps at that time.
What is the Qantas Flight Credits Class Action about?
The Qantas Flight Credits Class Action concerns travel credits issued to customers whose Qantas flights were cancelled during the COVID-19 pandemic. The proceeding alleges that customers were entitled to cash refunds, but were instead issued travel credits or vouchers that were subject to restrictions.
What is the court proceeding number?
The Federal Court proceeding is Haverkort v Qantas Airways Limited, proceeding number VID650/2023.
Who brought the Qantas Flight Credits Class Action?
The class action was brought by Echo Law and Piper Alderman on behalf of affected Qantas customers whose flights were cancelled during the COVID-19 pandemic.
What period does the class action cover?
The settlement relates to flights scheduled to depart between 1 January 2020 and 1 November 2022 that were cancelled by Qantas.
What does the class action allege?
The proceeding alleges that Qantas breached contractual obligations by failing to provide cash refunds, or failing to provide refunds in a timely way, for flights that were cancelled during the COVID-19 pandemic.

Latest Newswire updates

Recent source-backed updates linked to this matter.

1 May 2026 · LawFuel

Qantas Hit with Privacy Complaint After Major Data Breach

LawFuel reports that Maurice Blackburn filed a formal privacy complaint against Qantas after the data breach compromised personal information of 5.7 million customers.

Citation: LawFuel update linked to this ClassActions matter record, 1 May 2026.

1 April 2026 · timeline

Federal Court Approval Pending

The $105 million settlement is currently before the Federal Court for approval. Affected customers are encouraged to register their interest to be notified of key dates and distribution details.

Citation: timeline update linked to this ClassActions matter record, 1 April 2026.

13 March 2026 · timeline

$105 Million Settlement Announced

Qantas agreed to a proposed $105 million settlement of the COVID flight credits class action, subject to Federal Court approval. The settlement covers customers who held unused flight credits.

Citation: timeline update linked to this ClassActions matter record, 13 March 2026.

Open full Newswire

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